An excellent opportunity for someone looking to make a difference and have a positive impact in a rewarding environment.

The Memorial Consultant supports the achievement of Adelaide Cemeteries’ business goals through the sale and delivery of cemetery products and services, providing a high standard of customer service in a sensitive environment. The Memorial Consultant assists in meeting the needs of the public, funeral directors, and other service providers by providing efficient and effective face to face, telephone and counter services as required.

Key responsibilities and associated activities

• Ensure customer needs are supported, and business objectives are met through the sale of cemetery and memorialisation products and services.
• Provision of exceptional customer experience through pro-active and consultative sales processes.
• Assist with meeting the needs of the public, funeral directors, monumental masons, and co-workers by providing effective and efficient telephone and counter services to clients. Prepare written replies to correspondence as required.
• Process funeral director bookings for burial, cremation, memorial, and transfer services.
• Contribute to the team commitment to maintaining to ensure up to date renewals programs are achieved.
• Support provision of information in complex records.
• Determine client feedback needs and create appropriate system work cases to address issues.
• Represent Adelaide Cemeteries in the delivery of committal services at the time clients are present for the placement of cremated remains, as required.
• Ensure client’s memorial plaque requirements are provided as expediently as possible by raising and checking plaque orders in a timely manner and incoming memorial plaques for accuracy.
• Checking cash amounts and processing invoices.
• Participate in team meetings and be involved with input into proposed new memorial areas, styles of memorialisation and other sales initiatives.
• Support team members and relieve other team member positions as directed by the Memorial Sales Manager.

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