Privacy Policy

Effective date: 21 December 2021

The Adelaide Cemeteries Authority (“us”, “we”, or “our”) operates the website (the “Service”).

The Adelaide Cemeteries Authority is a statutory authority established by the Adelaide Cemeteries Authority Act 2001 (SA) (‘the Authority’).

The Authority complies with the South Australian Premier & Cabinet Circular PC 012 – Information Privacy Principles.

This statement explains how the Authority collects, stores, uses and discloses personal information in accordance with the Information Privacy Principles.

We use information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this statement. Unless otherwise defined in this statement, terms used have the same meanings as in our Terms and Conditions, accessible from

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

While using our Service, we may collect personal information, including, but not limited to:

  • Email address
  • First name and last name
  • Telephone number
  • Your device IP address and device location
  • Cookies

We may also collect information about how the Service is accessed and used. This may include information such as browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Tracking & Cookies 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, if you do not accept cookies some website features may not function as intended or at all.

Examples of Cookies we use:

  • Session Cookies – to operate our Service
  • Preference Cookies – to remember your preferences and various settings
  • Security Cookies – for security purposes
  • Google Analytics Cookies – to monitor and analyse the use of our Service.

Use of Information

The Adelaide Cemeteries Authority website uses the collected information for various purposes, including to:

  • provide and maintain the Service
  • notify you about changes to our Service
  • allow you to participate in interactive features of our Service when you choose to do so
  • provide customer care and support
  • provide analysis or valuable information so that we can improve the Service
  • monitor the usage of the Service
  • detect, prevent and address technical issues.

Disclosure of Information

The Adelaide Cemeteries Authority website will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this statement.

The Adelaide Cemeteries Authority website may disclose your personal information in the good faith belief that such action is necessary to:

  • comply with a legal obligation
  • protect and defend the rights or property of The Adelaide Cemeteries Authority
  • prevent or investigate possible wrongdoing in connection with the Service
  • protect the personal safety of users of the Service or the public
  • protect against legal liability

Security of Information

The Adelaide Cemeteries Authority website is hosted on a secure server located in Australia.

The security of information is important to us, but you should be aware that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect information, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related activities or to assist us in analysing how our Service is used.

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Web Analytics

We use Google Analytics to collect information about your interaction with our website. The sole purpose of collecting information in this way is to improve your experience when using our site. The types of information we collect with these tools include:

  • your device’s IP address (collected and stored in an anonymized format)
  • device screen size
  • device type, operating system and browser information
  • geographic location (city)
  • referring domain and out link if applicable
  • search terms and pages visited on our website
  • date and time when pages were accessed on our website

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

We strongly advise you to review the privacy policy or statement of every site you visit.

Accessing and correcting your personal information

Under the Information Privacy Principles, you have the right to ask for access to records of personal information that we hold about you under the Freedom of Information Act 1991 (SA).

If we hold information about you which is inaccurate, incomplete or misleading in accordance with the Freedom of Information Act, you may ask us to correct that personal information.

We may require your request in each case to be in writing and it may be necessary that you satisfy us as to your identity before we can action any request.

We will comply with and rely upon the Freedom of Information Act in relation to the access to personal information and any correction of personal information.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Planning a funeral can be challenging, so we’re ready with the advice and guidance that you need.